FAQ

Do you ship to my country?

We ship worldwide however please check if your country is eligible in the checkout process as some countries are excluded. 

How long does shipping take?

UK orders: Next day delivery

Worldwide: 2-3 days delivery

My order has been dispatched, can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number.

How do I change or cancel my order?

Once an order has been placed, we are unable to cancel the order. However, you are welcome to use the return label provided to return your item. 

Will I have to pay international taxes and duties?

Please find this information in our Terms and Conditions, section 1:7.

What is your return policy?

If you change your mind about any Products purchased, you can return them within 14 days with the return label provided. 

What is your exchange policy?

Unfortunately, we currently do not have an exchange policy. Please feel free to use the return label provided to return your label and you can then make a new order.

What methods of payments do you take?

Visa, Mastercard, PayPal, American Express.

How can I contact you?

Please visit the contact page on our site and we will get in touch within 48 hours. You could also reach out via live chat from 9am-5pm, Monday to Friday.